How Pick a flat automates its GSM intercom entry to make guest arrivals seamless

KEY FIGURES

100% of door openings automated
0 interruptions for teams
24/7 with no on-call staff
‍

THE CHALLENGE

Pick a flat manages a portfolio of apartments for travellers and service providers. Every arrival, every technical visit, every delivery triggered the same routine: the intercom rings, a team member picks up, opens the door remotely, hangs up. A task that takes ten seconds, but multiplied by dozens of calls a week, it becomes a constant interruption to the real work.

Not to mention arrivals outside office hours, calls during meetings, or situations where no one is available to pick up in time.

Before the project began, several key challenges were identified:

• Eliminating the interruptions caused by opening intercoms manually
• Guaranteeing seamless access for travellers and service providers, 24/7
• Maintaining access security without complicating the process
• Deploying a simple solution, with no app to download and no code to remember

‍

THE SOLUTION

Qolaig developed and deployed a phone bot connected to Pick a flat’s GSM intercoms. When a traveller or service provider calls the dedicated number, the bot handles the interaction and triggers the door opening automatically, with no human intervention, at any time of day or night. The same logic powers the voice agent that handles incoming calls for Groupe Lévrard.

01. Automatic triggering on call

The caller dials the building’s dedicated number. The bot answers instantly, handles the phone interaction and sends the opening signal to the GSM intercom. Access is granted within seconds, whatever the time.

02. Zero friction for the end user

No app to install, no code to enter, no account to create. A simple phone call, the most universal gesture there is, is all it takes to get into the building.

03. Zero interruptions for the teams

Pick a flat’s employees are no longer in the loop. Intercom calls no longer reach them: the bot handles the entire access flow, including nights, weekends and public holidays.

‍

RESULTS

• 100% of intercom openings handled automatically by the bot
• Zero interruptions for the teams on access management
• 24/7 availability with no on-call duty or human presence required
• Immediate access for travellers and service providers, with no app or code

‍

RETURN ON INVESTMENT

A single intercom opening costs nothing on its own. Added up over a week or a year, these openings amount to a volume of interruptions that fragment the working day, break concentration and tie up employees on a task with no added value. By fully automating this flow, Pick a flat eliminates an invisible but constant source of friction and guarantees its travellers and service providers seamless access at any hour, without depending on anyone’s availability. As at Dana Avocats, automating a recurring task frees up time for what really matters.

‍

FAQ

How much does an AI workshop with Qolaig cost?

The AI workshop costs €5,000 excl. VAT for one day on site. 50% of this amount is deducted from development fees if the project moves forward.

How long does it take to deploy a solution?

The first use cases are usually live 2 to 6 weeks after the workshop.

Is our data kept confidential?

Yes. It is never used to train third-party models and stays in your environment, with hosting suited to your GDPR requirements.

What did Qolaig deploy for Pick a flat?

A phone bot connected to the GSM intercoms that opens the doors automatically with every call.

Do guests need to install an app?

No. A simple call to the building’s dedicated number is enough, with no app or code.

Does the service work at night and at weekends?

Yes, 24/7, with no on-call duty for the teams.