How Dana Avocats automates its recurring responses and recovers billable time with AI

CHALLENGE

At Dana Avocats, the inbox had become a productivity drain. Every week, the same questions kept coming in from clients, partners and members of the public, and every answer took up time the firm would rather have spent on its complex cases.
The result: a growing mental load, billable time eroded by repetitive tasks, and client responsiveness that depended entirely on team availability.
Ahead of the project, several key challenges were identified:

• Free up time spent on recurring, low-value questions
• Maintain flawless response quality, aligned with the firm’s positioning
• Integrate with existing tools without disrupting work habits
• Leverage the internal knowledge base to train the solution

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SOLUTION

Qolaig started with a workshop to identify the firm’s pain points, then deployed an AI assistant trained on Dana Avocats’ own standard questions and answers. The result: a solution that speaks like the firm, not like a generic chatbot, integrated directly where the work happens, with no overhaul of tools or habits.

01. A chat assistant built into the Dana Avocats platform

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The assistant automatically answers frequently asked questions submitted through the firm’s website or platform. Clients get an immediate, accurate response consistent with the firm’s approach, at any time of day, without involving a single team member.

02. Drafts generated directly in Outlook

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For incoming emails, the assistant generates a draft reply with a simple drag and drop: the team moves the email into a dedicated “Automatic reply draft” folder, and the response is generated instantly, ready to be reviewed and sent. No extra tool to open, no context switching.

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RESULTS

• 100% of recurring questions handled without involving the team
• Instant response on the chat, versus several hours of waiting before
• A single action is enough to generate a complete email draft in Outlook
• Zero overhaul of existing tools or work habits

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RETURN ON INVESTMENT

Every recurring question handled manually meant skilled time taken away from high-value cases. By automating these responses, Dana Avocats recovers billable time, reduces its teams’ mental load and maintains consistent client responsiveness without relying on human availability. Once structured, the firm’s knowledge works around the clock.